The Bar/Wine Steward/ess reports to the Bar Manager

Responsibilities

• Follow the established guidelines for grooming in terms of personal hygiene and personal appearance.
• Be in proper uniform appropriate for the lounge and time of day, as per Company established guidelines and standards.
• Check work schedules to determine where and when you will work and be sure to know at which station you will work.
• Report to the Bar Manager 5 minutes prior to the assigned time in order to receive instructions particular to the upcoming shift and follow his/her guidance for the duration of the shift.
• Follow all reasonable orders related to his/her duties from his/her supervisor(s).
• Ensure that assigned work areas are properly set in terms of appearance and ambiance as per the established guidelines for the lounge and time of day.
• Have complete knowledge of the bar list / wine list and wines and cocktails, proper glassware and garniture for each drink.
• Always serve guests in a pleasant and courteous manner, speaking English at all times, and using proper verbal etiquette.
• Delivery of all beverages in the bars and lounges should be as per Company guidelines and standards.
• Maximize revenue opportunities by following established guidelines on sales techniques, actively endorsing revenue programs and promotions, and by always trying to up-sell each sale.
• Ensure that proper sanitation procedures as per United States Public Health (USPH) and Company standards are followed.
• Follow all procedures, as per Company guidelines/standards, for handling clean glasses, etc. in the bars and/or lounges.
• Follow established procedures for processing guest checks.
• Report all problems pertaining to passengers or passenger satisfaction with beverages or beverage service immediately to the Bar Manager and/or Hotel Manager.
• Works closely and cooperates with supervisors, colleagues, and other employees in order to achieve the highest possible passenger satisfaction for the services rendered.

Requirements

• Good knowledge of the English language.
• At least 2 years’ experience in a high-volume four or five star hotel, resort and at least 1 year on a cruise ship.
• Must be fully Covid-19 vaccinated with FDA or WHO approved Covid-19 vaccines.